Skip to content
FREE SHIPPING ON EVERY ORDER
๐ŸŽ  BUNDLE & SAVE  ๐ŸŽ
๐ŸŽ‰  FREE SHIPPING  ๐ŸŽ‰

Frequently Asked Questions

Everything you need to know about ECOPUZZLESโ€”from shipping to sustainabilityโ€”is right here.

General

Our puzzles are designed for kids aged 6+ and curious grown-ups alike. Small parts mean theyโ€™re not suitable for children under 3.

Nope! Our puzzles are pre-cut and slot together smoothly. Some models may need a tiny dab of glue for extra stability, but itโ€™s rarely required.

Most puzzles take between 30โ€“60 minutes to complete, depending on the model and builderโ€™s age.

Yes! Theyโ€™re designed to be sturdy and proudly displayed after assemblyโ€”but you can also take them apart and rebuild them again and again.

We use Laser cut FSC-Certified compressed wood fibre 100% wood from well managed forests (FSC-C217427) and our packaging is FSC approved paper supporting responsible forestry. Itโ€™s play thatโ€™s kind to the planet.

Yesโ€”sustainability is at the heart of everything we do. All our puzzles are made from 100% wood sourced from well-managed forests, certified by the Forest Stewardship Councilยฎ (FSCยฎ C217427). We also use eco-friendly packaging and avoid plastics wherever possible. Itโ€™s play thatโ€™s kind to the planet.

Shipping & Returns

We offer free shipping on all orders over $120 Australia-wide. Under $100 is $7.95.

We do, and international shipping is $20.

Weโ€™ve got your back! Get in touch and weโ€™ll send a replacement piece.

Definitely. ECOPUZZLES make the perfect mindful gift. Weโ€™re working on offering gift wrap soon!