Privacy Policy

Last Updated: [Date]

1. INTRODUCTION

ECOPUZZLES ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, billing and shipping addresses
• Payment Information: Credit card details or payment account information (processed securely through third-party payment processors)
• Order Information: Purchase history, product preferences
• Account Information: Username, password, communication preferences
• Technical Information: IP address, browser type, device information, cookies
• Communications: Records of your correspondence with us, including customer service inquiries

2.2 How We Collect Information

We collect information:

• Directly from you when you create an account, place an order, or contact us
• Automatically through cookies and similar technologies when you visit our website
• From third parties, such as payment processors and delivery services

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, communicate about your purchases, and provide customer service
• Account Management: To create and manage your account
• Payment Processing: To process payments and prevent fraud
• Marketing: To send promotional emails about new products, special offers, and other information (with your consent, where required)
• Website Improvement: To analyze website usage and improve our products and services
• Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions
• Security: To protect against fraud, unauthorized access, and other security issues

4. DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers, website hosting)
• Business Partners: Trusted partners who assist in delivering our services
• Legal Requirements: Government agencies, law enforcement, or courts when required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. THIRD-PARTY SERVICES

5.1 Payment Processors

We use secure third-party payment processors (such as Shopify Payments, PayPal, or Stripe) to handle credit card transactions. These providers have their own privacy policies governing the use of your information.

5.2 Shipping Providers

We share delivery information with shipping companies (such as Australia Post or courier services) to fulfill your orders.

5.3 Analytics

We use analytics services (such as Google Analytics) to understand how visitors use our website. These services may collect information about your device and browsing behavior.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and user behavior
• Deliver targeted advertising

You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

7. MARKETING COMMUNICATIONS

With your consent, we may send you marketing emails about products, promotions, and news. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at [email address]
• Updating your account preferences

8. DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage systems
• Limited access to personal information by authorized personnel only
• Regular security assessments

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it.

10. YOUR RIGHTS

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to certain uses of your information
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at [email address].

11. OVERSEAS DISCLOSURE

Some of our service providers may be located overseas (e.g., cloud storage providers in the United States or Europe). When we disclose information overseas, we take reasonable steps to ensure recipients comply with Australian privacy laws.

12. CHILDREN'S PRIVACY

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. CONTACT US

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

ECOPUZZLES Privacy Officer
Email: [your email]
Phone: [your phone]
Address: [your business address]
ABN: [your ABN]

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au