Terms & Conditions

Last Updated: 31/12/2025

1. INTRODUCTION

Welcome to ECOPUZZLES ("we," "our," or "us"). These Terms and Conditions govern your use of our website www.ecopuzzles.com.au and the purchase of products from our online store.

By accessing our website and placing an order, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with these terms, please do not use our website or purchase our products.

2. DEFINITIONS

• "Customer," "you," or "your" refers to the person accessing our website or purchasing products
• "Products" refers to puzzles and related items available for purchase
• "Order" refers to your request to purchase Products from us
• "Website" refers to www.ecopuzzles.com.au

3. AUSTRALIAN CONSUMER LAW

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. ORDERS AND ACCEPTANCE

4.1. All orders are subject to acceptance by us. We reserve the right to refuse any order for any reason.

4.2. When you place an order, you will receive an automated email acknowledging receipt of your order. This acknowledgment does not constitute acceptance of your order.

4.3. Your order is accepted when we dispatch the Products to you and send you a dispatch confirmation email.

4.4. We reserve the right to cancel or decline orders if Products are unavailable, pricing errors occur, or payment cannot be processed.

5. PRICING AND PAYMENT

5.1. All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

5.2. We reserve the right to change prices at any time without notice. Price changes will not affect orders already accepted.

5.3. Payment must be made in full at the time of ordering using one of our accepted payment methods.

5.4. We use secure third-party payment processors. We do not store your complete credit card information.

6. SHIPPING AND DELIVERY

6.1. We ship to addresses within Australia. Shipping costs and estimated delivery times are displayed at checkout.

6.2. Delivery times are estimates only and we are not responsible for delays caused by courier services, customs, or events beyond our reasonable control.

6.3. Risk of loss and title for Products pass to you upon delivery to the shipping address you provide.

6.4. You must provide a complete and accurate delivery address. We are not responsible for delays or non-delivery resulting from incorrect address information.

7. RETURNS AND REFUNDS

7.1. Change of Mind: If you change your mind about a purchase, you may return unopened Products in original condition within 30 days of receipt for a refund or exchange. You are responsible for return shipping costs.

7.2. Faulty or Defective Products: If Products are faulty, defective, or not as described, we will provide a remedy in accordance with Australian Consumer Law, including repair, replacement, or refund. We will cover return shipping costs in these cases.

7.3. To initiate a return, contact us at [email address] with your order number and reason for return.

7.4. Refunds will be processed to the original payment method within 14 days of receiving the returned Products.

8. INTELLECTUAL PROPERTY

8.1. All content on this website, including text, graphics, logos, images, and software, is owned by or licensed to ECOPUZZLES and is protected by Australian and international copyright laws.

8.2. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

9. LIMITATION OF LIABILITY

9.1. To the extent permitted by law, our liability for breach of a non-excludable consumer guarantee is limited to, at our option:

• In the case of goods: repair, replacement, or refund of the purchase price
• In the case of services: re-supply of services or payment of the cost of re-supply

9.2. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or Products.

10. PRIVACY

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. FORCE MAJEURE

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, natural disasters, or government actions.

12. GOVERNING LAW

These Terms and Conditions are governed by the laws of [Your State/Territory], Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of [Your State/Territory].

13. AMENDMENTS

We may update these Terms and Conditions from time to time. The updated version will be posted on our website with a revised "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated terms.

14. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us:

ECOPUZZLES
Email: [your email]
Phone: [your phone]
Address: [your business address]
ABN: [your ABN]